Is Freshdesk the Best Help Desk Software?-Review

Freshdesk featured image
  • Date:
  • September 23, 2016

Freshdesk Review

All you have to do is take a look at the star rating Freshdesk has all over the internet to learn that it is up there with the best in its field; and quite possibly is the best. Freshdesk is a customer support and helpdesk software that allows you to efficiently manage all your customers, clients and their support tickets. There is a fantastic support team behind the software that are perfectly happy to help with any setup problems and questions you may have. The support is generally not needed though as setup is easy and does not take much time at all. The wealth of features that Freshdesk contains puts it at the top of the market and highly rated across the web. freshdesk-9 When it comes to clients getting the support they need, there are plenty of open options that make this easily available to them. You have the standard but fantastic ticketing service, but also have an in-depth knowledge base and the finally the option to provide a community forum service. I particularly like the forum service because it not only allows you to communicate with your clients in a different form, but clients can also help each other. From here, discussions can be transferred into the ticket system and everything just runs like clockwork. The knowledge base is also a great feature because it allows you to suggest answers that are already stored in your system. This is great when the same kind of question crops up multiple times and instead of having to reply with a lengthy, time consuming answer; you can provide the solution that is already available. Another aspect that really attracted me to Freshdesk was the clean and original feel to it. The standard colour scheme used fits well and everything is easy to find and customise. The interface has clear labelled buttons and there is nothing that could really confuse a user. On top of this, you can completely customise how your helpdesk looks to make it much more personal to your company. The colours can all be changed and even a logo can be added. There is a free trial that allows you to get some experience with Freshdesk, and I would highly recommend giving it a go. I would be very surprised if anyone disliked this service because it’s great selection of features and easy to interface makes it perfect for all kinds of users. I would urge anyone looking for a helpdesk service to head in the direction of Freshdesk immediately. Screen shot of different functions icons of the software: freshdesk.